certified

Certification Detail

Certification Name : Dynamics 365 Customer Service Functional Consultant Associate

Certification Code : PL200 + MB230

Certification Content:

  • Introduction to Dataverse
  • Permissions & Administration for Dataverse
  • Create Canvas App in PowerApps
  • Create Model Driven App in PowerApps
  • Create Business Process Flow in Power Automate
  • Automate a Business Process using Power Automate
  • Power Automate Buttons
  • Best Practices for Power Platform Governance
  • Create Analytic Report with Power Bi
  • Create Relationships, Business Rules, Calculations, & Rollups in Dataverse
  • Create Bot with Power Virtual Agents
  • Understanding of Power Platform AI Builder
  • Improve Business with AI Builder
  • Case management in Dynamics 365 Customer Service
  • Knowledge Management in Dynamics 365 Customer Service
  • Entitlements & SLA in Dynamics 365 Customer Service
  • Omni Channel in Dynamics 365 Customer Service
  • Work with Customer Service Insights

Certification You will receive:

Microsoft-certification

What you can do with Certification:

  • Stand out in the crowd.
  • Effective Resume.
  • Shows your deep expertise in the topic.
  • Can update on your Professional linkedIn profile.
  • Get more chances of shortlisting for the interviews.
  • Many company has pre-requisits that candidate should have minimum two certificates.