Certification Name : Dynamics 365 Customer Service Functional Consultant Associate
Certification Code : PL200 + MB230
- Introduction to Dataverse
- Permissions & Administration for Dataverse
- Create Canvas App in PowerApps
- Create Model Driven App in PowerApps
- Create Business Process Flow in Power Automate
- Automate a Business Process using Power Automate
- Power Automate Buttons
- Best Practices for Power Platform Governance
- Create Analytic Report with Power Bi
- Create Relationships, Business Rules, Calculations, & Rollups in Dataverse
- Create Bot with Power Virtual Agents
- Understanding of Power Platform AI Builder
- Improve Business with AI Builder
- Case management in Dynamics 365 Customer Service
- Knowledge Management in Dynamics 365 Customer Service
- Entitlements & SLA in Dynamics 365 Customer Service
- Omni Channel in Dynamics 365 Customer Service
- Work with Customer Service Insights
Certification You will receive:
What you can do with Certification:
- Stand out in the crowd.
- Effective Resume.
- Shows your deep expertise in the topic.
- Can update on your Professional linkedIn profile.
- Get more chances of shortlisting for the interviews.
- Many company has pre-requisits that candidate should have minimum two certificates.