Microsoft Dynamics 365 Services or Dynamics CRM Customer Service is a Microsoft Product. This Product is used majorly by the Service industry to streamline their business by implementing the Standard processes and functions using Dynamic CRM Customer Service.

In Billion Brainz, We will make sure you will get the complete 360 Degree Training on Dynamics 365 for Services or Customer Service including all the features of the product. 

From our Trainers who are industry professionals, you will get to know about the real life scenarios and how you will implement Dynamics 365 for Customer Service in different Industry verticals in Service or Customer Service Domain.

• Anyone who wants to excel in his career.
• Any person who wants to be a Functional Consultant.
• Anyone from Technical or Non Technical background.

Module: Dynamics 365 Customer Service:

• Understanding the Terminology used in Customer Service.
• Contact Management
• Case Management
• Customer Service Contracts.
• Entitlements and
• Service Level Agreement.
• Queue Management
• Automatic Routing Rules 
• Service Management
• Knowledge Articles
• Knowledge Search
• Resource Scheduling

• Certificate of Completion from Billion Brainz.
• We offer 1 to 1 Trainings. Dedicated focus on the learning of Students.
• Trainers focus on Not only the training but assisting you in getting the Jobs.
• Mock Interview for Interview preparation.
• You can go for Microsoft Certifications as well.